Before returning any products or refund processes, contact us at [email protected]
Any claims for misprinted/damaged/defective items must be submitted within 2 weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than 2 weeks after the estimated delivery date. We do not accept returns or issue a refund for items that are in good condition. Claims deemed an error on our part are covered at our expense.
Wrong Address – If you provide an address that is considered insufficient by the courier, the shipment will be returned to us. We’ll contact you for an updated address when we receive the returned package. If we don’t receive the package, then you’ll have to submit a new order to replace the original. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).
Unclaimed – Shipments that go unclaimed are returned to our facility, and you will be liable for the cost of a reshipment.
Lost In Transit – All of our shipping methods have tracking, although the accuracy may differ for some carriers. Please check if the submitted address was correct. If it is, please get in touch with the shipping carrier to try locating the lost order. Or ask your neighbors if they received the package for you. For packages lost in transit, all claims must be submitted no later than 2 weeks after the estimated delivery date.
Size exchanges – Wrongly ordered sizes won’t be eligible for refunds. We make everything on-demand, so requesting a size exchange would mean producing an entirely new product.
We do not refund orders for buyer’s remorse.
We do not accept returns of sealed goods, such as but not limited to face masks, which are not suitable for return due to health or hygiene reasons. You hereby agree that any returned orders with face masks won’t be available for reshipping and will be disposed of. Please get in touch if you have questions or concerns about your specific item.
Notification for EU consumers: According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:
- the supply of goods that are made to the consumer’s specifications or are clearly personalized;
- sealed goods that were unsealed after delivery and thus aren’t suitable for return due to health protection or hygiene reasons,
therefore, we reserve the right to refuse returns at its sole discretion.
This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.