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FAQs
I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Please allow 4-7 days production time for your order to ship out, average shipping times are 15-21 days.
Tracking numbers will be updated 3-5 days after your order has been SHIPPED. If you don't have a tracking number after 7 business please email us at [email protected].
What currency are the prices do I see on the site?
All prices are in USD.
I am not in love with my order, can it be returned? What if there is an issue?
We offer a 100 % money-back guarantee or replacement product if the product that you received is defective or damaged. We give you 2 weeks to send it back to us for a full refund. But before that contact us at [email protected]. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase or send you a replacement. Please include your full name and order number on the returned parcels.
Can I cancel my order?
You can cancel your order with no penalty! But you must cancel your order before it ships. After that, we do not offer a refund unless the item is damaged.
I have entered an incorrect address what do I do now?
If you have misspelled or auto-filled in an incorrect address, simply reply to your order confirmation email and confirm. Once you double-check if the address given is wrong kindly notify us via email at [email protected]. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after 24 hours of incorrect submission.
How long does shipping take?
Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time is 15-25 business days.
Why do I have to pay additional Customs Fees?
We are not responsible and not capable to predict any additional costs that may show up after you order your items. If you are worried about possible customs fees, please contact the designated service in your country and see if there will be any additional charges for your order.
I have a question that wasn't answered, can you please help?
Absolutely! We are here to help you make your experience beautiful! Please email us at [email protected], and we will be happy to assist you in any way we can.
If you wish to get a prompt response please attach your order number and address the problem clearly, thank you.